Return Policy

We accept returns within 14 days of the delivery date. Requests submitted after 14 days will not be accepted, except where required by UK consumer law.

To initiate a return, email us at returns@proathlete.uk with your order number, reason for return, and supporting evidence (photos/video).

Items are eligible for return only if they meet all of the following conditions:

• Returned within 14 days of delivery
• Unused, unworn, and in original condition
• In original packaging with all tags, labels, and accessories included
• Not excluded under Section 5 (Non-Returnable Items)
• Accompanied by proof of purchase (order number or confirmation email)
• Supported by an unboxing video (see Section 3)

What your unboxing video must show:

• The sealed parcel — clearly show all sides of the package before opening, including any labels, tape, and the condition of the outer box
• Continuous recording — do not stop, pause, or edit the video at any point during unboxing
• The full unboxing — film from opening the outer packaging all the way through to revealing every item inside
• Item condition — clearly show the condition of each item as it is removed from the packaging
• The shipping label — ensure the label with your order/tracking number is visible at the start of the video

Claims that require an unboxing video:

• Item arrived damaged or broken
• Wrong item received
• Item missing from the order
• Item does not match the description
• Defective or faulty product

Video requirements:

• Must be recorded at the time of first opening — retrospective videos are not accepted
• Must be clear and well-lit enough to see the package and items
• Must be in a common format (MP4, MOV) — upload to Google Drive, Dropbox, or YouTube (unlisted) and share the link
• Maximum file age: submitted within 48 hours of delivery

Claims without a valid unboxing video will be declined. We strongly recommend filming every delivery, even if you do not initially suspect an issue.

1. Contact us — Email returns@proathlete.uk within 14 days of delivery with: order number, reason for return, photos of the item and packaging, and your unboxing video link.
2. Await approval — We will review your request within 3 business days and respond with either approval or a reason for decline.
3. Ship the item — Once approved, we will provide return shipping instructions. Pack the item securely in its original packaging. Do not ship until you have received our approval.
4. Refund or replacement — Once we receive and inspect the returned item, we will process your refund or dispatch a replacement within 5–7 business days.

The following items cannot be returned under any circumstances:

• Items that have been used, played with, or show signs of wear
• Custom or personalised items (e.g., bats with custom engravings, printed jerseys)
• Items returned without original packaging, tags, or accessories
• Items damaged due to misuse, improper storage, or accidental damage after delivery
• Clearance, sale, or end-of-line items marked as final sale
• Consumables (grip tape, ball polish, etc.) once opened
• Items returned after the 14-day window
• Returns submitted without an unboxing video (for damage/wrong item claims)

If your item arrives damaged, defective, or not as described, we will cover the cost of return shipping and offer a full refund or free replacement at your preference.

You must report faulty or damaged items within 48 hours of delivery and provide:

• Your unboxing video (mandatory)
• Clear photos of the damage or fault
• Your order number

Claims reported after 48 hours without a pre-recorded unboxing video may not be accepted for transit damage.

If you received an incorrect item, contact us within 48 hours of delivery with your unboxing video and a photo of the item received. We will arrange a free return and dispatch the correct item at no additional cost.

• Approved refunds are processed to the original payment method within 5–7 business days of receiving the returned item.
• Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged in transit).
• Return shipping costs are your responsibility for change-of-mind returns. We will deduct return postage costs if you use our prepaid label.
• You will receive an email confirmation once your refund has been issued.

We do not offer direct exchanges. If you would like a different size, colour, or product, please return the original item (subject to eligibility) and place a new order.

Nothing in this Return Policy affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Under UK law, you have a 14-day cooling-off period for distance purchases, which our return window aligns with.

For more information on your legal rights, visit the Citizens Advice website.

For return requests or queries, please contact our returns team: